Naki Host Limited (company number 4543801), trading as OurCloud, (we, us, our) complies with the New Zealand Privacy Act 1993 (the Act) and the Telecommunications Information Privacy Code 2003 (the Code) when dealing with personal information. Personal information is information about an identifiable individual (a natural person).
This policy sets out how we will collect, use, disclose and protect your personal information.
This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz.
CHANGES TO THIS POLICY
We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.
This policy was last updated on 30th January 2020.
WHO DO WE COLLECT YOUR PERSONAL INFORMATION FROM
We collect personal information about you from:
- you, when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products.
- third parties where you have authorised this or the information is publicly available. If possible, we will collect personal information from you directly. You are under no obligation to provide any such information. However, if you choose to withhold requested information, we may not be able to provide you with certain services or functionality. You can stop the collection of your personal information by cancelling your account, or by ceasing to use our products and services.
HOW WE USE YOUR PERSONAL INFORMATION
We will use your personal information:
- to fulfil your requests for information;
- to provide our products and services;
- to monitor, maintain and improve our products and services;
- to monitor, maintain and protect the security and integrity of our products and services;
- to market our, our related entitiesâ or our business partnersâ services to you, including to contact you electronically e.g. by text or email for this purpose);
- to contact you for market research;
- to better understand your needs and provide you with better products and services;
- to undertake credit checks and/or verify your identity;
- to bill you and collect money that you owe us, including authorising and processing credit card transactions;
- to respond and deal with communications from you, including complaints;
- to conduct research and statistical analysis (on an anonymised basis);
- to protect and/or enforce our legal rights and interests, including defending any claim; and
DISCLOSING YOUR PERSONAL INFORMATION
We may disclose your personal information to:
- any business that supports our services and products, including any person that hosts or maintains any network, underlying IT system or data centre that we use to provide our services and products;
- a credit reference agency for the purpose of credit checking you;
- our related entities or our business partners for the purpose of marketing their services;
- a debt collection agency for the purpose of collecting money that you owe us;
- other third parties (for anonymised statistical information);
- a person who can require us to supply your personal information (e.g. a regulatory authority);
- any other person authorised by the Act or another law (e.g. a law enforcement agency); and
- any other person authorised by you.
PROTECTING YOUR PERSONAL INFORMATION
We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.
You can play an important role in keeping your personal information secure by maintaining the confidentiality of any password and accounts used in relation to our products and services. Please notify us immediately if there is any unauthorised use of your account or any other breach of security.
ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.
In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.
If you want to exercise either of the above rights, email us at email@example.com. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).
We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.
While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.
We use Google Analytics. For details on how Google Analytics collects and processes data please see How Google uses data when you use our partners sites or apps, located at www.google.com/policies/privacy/partners/.
Google Analytics cookies
This website uses Google Analytics to help analyse how visitors use this website. Google Analytics uses “cookies”, which are small text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form.
The anonymous information generated by Google Analytics cookies about your use of this website is transmitted to Google. This information is processed to compile statistical reports on website activity for this website only.